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Pristina 08 June 2010 Avoid this rental car place! I had a really terrible experience here. They overcharged us on the car, then gave us a car with a broken wheel, which then failed when we were in Macedonia. We paid out of pocket to get it repaired so we could get back home, but the owner screamed and yelled, refused to reimburse us, and was really abusive to me and especially to my wife; only after about a half hour of abuse did he relent, and that was only because we were lucky enough not to have paid in full when we received the car, so we had some leverage. The owner cares only about the euros, not about the customer! We've had great experiences at Europecar and other rental places in Pristina. Don't put yourself through the grief of renting from Shotani- -believe me, it's not worth it.
Avoid this rental car place! I had a really terrible experience here. They overcharged us on the car, then gave us a car with a broken wheel, which then failed when we were in Macedonia. We paid out of pocket to get it repaired so we could get back home, but the owner screamed and yelled, refused to reimburse us, and was really abusive to me and especially to my wife; only after about a half hour of abuse did he relent, and that was only because we were lucky enough not to have paid in full when we received the car, so we had some leverage. The owner cares only about the euros, not about the customer! We've had great experiences at Europecar and other rental places in Pristina. Don't put yourself through the grief of renting from Shotani- -believe me, it's not worth it.