There are exceptions - and we take pride in exposing such places in our listings - but as a general rule private-sector service in Lithuania (particularly Vilnius) has improved beyond description during the 20-odd years we have been publishing Vilnius In Your Pocket. When we began, part of our raison d'etre was to highlight those few places which offered decent service; now our role is the exact opposite. If you need to deal with public servants (and usually the average visitor does not) you might well still come across the odd surly survivor of a bygone age, but even here the trend is towards a new era of service with efficiency, if not always a smile. 

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