Vilnius

I had a reservation to stay here and had an email confirming that they would pick me up at the airport for the price of 15 euros. I arrived at the airport and no one was there to pick me up. When i called the hotel, the man told me that they didn't do airport pickup. When I told him that I had an email confirming that they do, he very rudely told that he didn't know who sent me the email and that it was my problem on finding a way to their hotel. It was 11pm and I was a female traveling alone. I told him he just lost a customer and hung up. Luckily some nice people at the airport helped me contact another hotel. I would never recommend staying at a hotel where the management could care less about its customers.This is the second time I've tried to post this review on this site. I hope this time it gets posted.Julie
Poland
2008 September 02 Tuesday 14 02 36 PM  

I had a reservation to stay at the A5 Hotel and I also had an email confirming that they would pick me up at the airport, BUT when I arrived in Vilnius, they weren't at the airport. When I called them they said they don't do airport pickup, and they didn't care if I had an email as proof, and it was "my problem" on finding a way to their hotel. It was 11pm and I was a female traveling alone. So, I told them they lost a client and called another hotel.JD
France
2008 August 28 Thursday 15 03 37 PM