Hotel Boryspil comments Add Yours

• Barbara - Swindon 14 September 2009
  Chose this hotel because, and I quote from their web page "breakfast is included in the cost of the rooms and is served from 4 a.m. to 11 a.m. in the restaurant “Olga”. No such thing. Restaurant opens at 07.00 am which came as quite a blow because we had an 09.00 flight out of Kiev. Airport hotels should provide early breakfasts it makes sense i can only thinks that it saves money the less people that avail themselves of breakfast. A packed breakfast was provided the roll was 'dry' and the other items were not my usual choice of breakfast fayre. Our biggest downer was the ignorance, arrogance, shown to us by one of the hotels employees ie. the 07.00am 06.09.2009 driver of the mini bus to the airport. Once we had arrived at the airport the driver would not off load any of the luggage from the back off the mini van just stood back while we off loaded the luggage ourselves. When asked he said that he 'does not' off load the luggage! Well shame on him and the hotel for employing him and i told him so! On the plus side may i compliment the hotel for the two blond ladies on reception who knew what good customer service was all about. One finished her shift at 20.00 06.09.2009 and the other receptionist commenced her shift on 06.09.2009 from 20.00-07.09.2009. Well done ladies you are both treasures.