St. Petersburg

Ask the concierge

26 Sep 2018
Interview with Elena Batova, concierge at Four Seasons Hotel Lion Palace St. Petersburg.

- Tell us few words about yourself and your career. What do you like the most about being a concierge? What makes Four Seasons special for you? 
- My name is Elena Batova, I work at the Four Seasons Hotel Lion Palace as a concierge. In spring of this year, I joined the Russian section of the international association Les Clefs D'Or (Golden Keys of the Concierges). By nature, I'm a very kind person and I try to constantly share my kindness with people. 
For me, working as a concierge means helping people, making them happy. It's the most important thing for me. To see sincere smiles of happiness on guests' faces is worth a lot. 
Here at Four Seasons our team is like one big family. We're not just people working together - we're a real team that's prepared to help out anyone, at any time. 

- What can you tell us about your favorite places in St. Petersburg? What hidden gem can you recommend to our readers? 
- If we're talking about sights, my favorite places are our cathedrals: St. Isaac’s and Kazan. There's such power outside, and such calmness inside. 
Speaking about the treasures of St. Petersburg, I would advise you to visit the Hermitage Storage Rooms and the Book Chapel. Visiting the former, you will find many unique exhibits, such as the collection of carriages and dresses belonging to the Imperial family. In the Book Chapel you will have the opportunity to see the rarest and most unique copies of books. 

- What is a must-see and a must-do in the northern capital in the fall? 
- I like the Museum of Railway Transport. You can observe every car, cog and wheel for hours. Absolutely everyone will find it interesting to get on the train and look into the driver's cabin. Also, I recently visited a new exhibition of underwater and military equipment in Kronstadt and found that to be very fascinating. In the evening I would advise you to visit our beautiful State Circus or go to Planetarium No. 1 with the biggest dome in Europe and learn a lot of interesting things about the stars, planets and beyond!  

- Your three favorite restaurants and why. 
- The restaurant Banshchiki: the first place with Russian cuisine where I tried real, authentic Russian food just as my grandmother used to cook. Molto Bouno restaurant is a small restaurant with a signature chef's cuisine - the best tar-tar, in my opinion, is here and it's also got a very good wine list and a very cozy atmosphere. Most recently I tried out Bourgeois Bohemians, which opened a few months ago - incredible signature cuisine. It's so uplifting that in our city restaurants with an interesting and innovative cuisine are becoming more popular and more common!
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