Lahta clinic & hospital – your concierge in the world of medicine

07 Feb 2019
St. Petersburg In Your Pocket talks Alexander Izak, Lahta clinic & hospital CEO and managing partner.
Alexander Izak: Are you an expat, a tourist or a local? Regardless of your status in the city, if you need a medical provider do not hesitate to contact Lahta Clinic & Hospital. It is quite typical for travelers to be scared of healthcare in a foreign country. One of the reasons is fear of miscommunication, which could lead to potential health problems. In Lahta Clinic we have an English speaking team. Our doctors, nurses, call-center, reception, and management all speak English. Another reason is doubt towards the quality and approaches of Russian doctors for treatment. You will be pleasantly surprised with amazingly high level of treatment, doctors’ qualification and comfort of a private hospital in Russia compared with the western ones.
Of course, not all of the patients speak English. For such cases, we have a database of interpreters who are able to provide translation services. 
So, let’s start from the very beginning and let me guide you through the process in case medical service is needed.
You can book face-to-face appointment by calling our call center at +7 812 640-2868 or e-mailing Alternatively, it is possible to schedule an appointment online at the time that best suits you – our website is very user friendly. 
While we operate 24/7/365, we try to be flexible, for example a lot of patients need early morning and after work appointments. Weekends and holidays are also popular.  
Of course, medicine comes first, but we also pay a lot of attention to customer service and comfort. We accommodate the needs of our patients and provide free private parking right in front of the clinic.
The structure of the clinic flow is diverse as we work for local citizens as well as for various groups of foreigners, such as expats, diplomatic mission staff, tourists, contract based foreigners with work visas and so on. The number of foreign patients has increased tremendously due to the 2018 FIFA World Cup and busy tourist season in St. Petersburg this year. 
We were lucky to have a highly experienced team of employees with both expert level of medical knowledge and customer service. This allows us to provide a full range of services beyond medical – we provide administrative and visa support, communicate with embassies and consulates, make hotel and flight reservations, book taxi, tours, act as a concierge for hospitalized citizens and their families. 
We have an extremely professional medical team headed by doctor Dmitriy Volkov since 2016.  Dr. Volkov is a General Practitioner and cardiologist who was trained in the West.  His team includes General Practitioners, specialists and diagnosticians who provide medical services of top quality including a full range of diagnostics and examinations, emergency and non- emergency medical services, traumatology and orthopedics, inpatient hospitalization, medical transportation, medical evacuation, medical escort and repatriation. Our ambulance service can arrive on site, provide medical assistance, deliver emergency diagnostics procedures and transport the patient to the clinic.
Our outpatient department includes general practitioners, neurologists, ophthalmologists, urologists, dermatologists, ENT, gynecologists, etc. Our cardiologists perform ECG, treadmill stress tests, echocardiography, Holter monitoring of heart rate and arterial blood pressure. The onsite clinical diagnostic laboratory performs the full range of lab services including express tests.
In Lahta Clinic & Hospital we provide both inpatient and outpatient services. Our wards are renovated, comfortable and accommodate all the needs of patients.  The nurse monitors the patient’s medical condition 24/7, which makes the patient feel secure.  They receive one-to-one care and close observation. There is a private shower, personal safebox, fast Wi-Fi, telephones and a satellite TV in each ward. The bed is modern and comfortable and, needless to say, there is all the necessary medical equipment.  We provide meals taking into consideration the patient’s food preferences or as prescribed by a physician.
Our medical team cares for patients using the best available research/clinical expertise evidence
We work with all major insurance and assistance companies per their terms - direct billing, when the insurance company covers traveler’s expenses or self pay-claim back option, when the traveler gets reimbursement at home.  We prepare for such patients a package of medical reports, which are accepted by all insurance companies.
We have a lot of working level contacts in St. Petersburg as we need to coordinate logistics with host companies and organizations - it is crucially important while assisting the patient in a hectic environment not to lose the passport and personal belonging, ensure comfort and accommodate the family members.   It is hard to overestimate the medical assistance, but we always pay close attention to logistics as well. We coordinate with diplomatic missions, hotels, river boats and cruise ship authorities, airports, train stations and travel agencies to guarantee safe travel of patients back home. Our case managers do it with tact and diplomacy.
I would like to say a few words about our pediatric department – Lahta Junior. Lahta Junior is a premiere pediatric facility providing preventive and acute health care to patients from birth to the of age 18. Lahta Junior pediatrics goes the extra mile to help parents raise healthy children. Each child gets a book or a little toy, our staff speaks English and interpreters are available to speak your language. In addition, we have extended working hours that include evenings and Saturdays.
We are flexible and add new services to meet the needs of patients.  For example, according to the World Health Organization (WHO) recommendations, preventive health diagnostics needs to be done annually.  Having noticed the growing trend to control health, we have developed check-up programs for men, women and minors as well as screening programs for cardiovascular risk prediction. Check-ups are preventive programs, which are designed to check the health in less than 36 hours and to catch early signs of diseases. We offer screening to those who would like to get reassurance that they are healthy. Not only local citizens, but foreigners as well sign up for check-ups in Lahta Clinic & Hospital because the cost of these programs is very competitive compared to costs abroad. 
Lahta Clinic is conveniently located in the Lahta area in proximity to the historic center of St. Petersburg. Nearby there is a newly commissioned football stadium «Zenit-Arena» and the Gazprom skyscraper «Lahta Center». The city center, seaports and Pulkovo International Airport are just a short drive away along the Western High-Speed Diameter. We provide free private parking in front of the clinic.
Since Lahta Clinic, St. Petersburg is part of the Global Medical System Clinics and Hospitals group of companies. We also provide services in Moscow via our associated twin clinic (GMS Clinic, Moscow).


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