Meet the concierge

more than a year ago
Together with Tirana In Your Pocket, the city’s hotel concierges and receptionists are important sources of information for travellers, and effectively ambassadors for their country. They should be able to give you reliable restaurant, sightseeing and activity tips. With this series of interviews, Tirana In Your Pocket introduces you to the people behind the hotel desks.

In this issue, we speak to Estela Kllojka, concierge at the Rogner Hotel Tirana. Ms Kllojka lived in the USA for 11 years before becoming the Rogner’s first full-time concierge in early 2013.

This make our hotel special... The Rogner staff is really friendly, and there's a great team spirit among my colleagues. We’re happy to go out of our way to meet our guest’s requests in order to make their stay as comfortable and memorable as possible.

Special guests’ requests... I haven't been working here that long, but I've had to arrange personal guided tours through Tirana, and I've also ordered a new suit, on short-time notice, for a business traveler whose airline lost his bags.

Special restaurants I recommend... Our guests can have a unique experience at the hotel's Apollonia restaurant. Amidst classy surroundings and typical Viennese furnishings, they will not only find traditional Albanian specialities made with fresh ingredients, but also they will taste Austrian tradition from our head chef Michael Gruber.

Special sights I recommend... A stroll down the main boulevard is a must, in order for our guests to see Tirana`s main sights. Also a cable car ride by sunset up Dajti Mountain cannot be missed, followed by the nightlife that only the blloku area can offer.

Tirana In Your Pocket... is a compact and most helpful guidebook, the short texts, maps and adverts are often used by our guests.


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