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I booked on line, but the option of booking a child-seat wasn't available. I wrote an email the same day to the office but they never answered me. I wrote another mail a few weeks later and now they directly answered me that they didn't have any. Child-seats are obliged by law in Albania. We had to take our own with us on the plane. In Tirana the customer service where terrible, there were nobody at the office in city even the homepage said otherwise. When we finally got our car we couldn't return it on the booked time, as the opening hours at www.hertz.com didn't fit. When we should return the car on the time decided at pickup, nobody came...We had to call them and after half an hour an unpolite older man without any Hertz clothe on, came to the place. He didn't even approached us, but instead walked up to the car and pulled the handles of the car. Finally I got a signature on the return recite and could leave. The car was ok but the tires we worn and they demanded the car new washed and cleaned. I can't recommend Hertz in Albania.
Craig Meff
I booked online using albaniaairportcarrental.com & was offered a rental from Hertz. I picked my car up from Tirana airport & it was no harder than any other country. It me around $40 US per day. I had the option of leaving it at Sarandë, in Albania for €150 as a one way rental, which I declined. I could also drive my car in Kosovo, Motenegro & FYR Macedonia for no extra. All went well, and very happy with the service.
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