Zagreb City Basics


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There are no longer custom limits between EU member states or tax return. For other non-member states we recommend you to follow info at

Disabled travellers

Raising awareness for the disabled is beginning to take shape and some improvements can be seen, but there is still a loooong way to go. At the moment, all car parks have parking spots for disabled, most hotels have at least one room adapted for their needs, and shopping centres have suitable access with facilitated toilets, as do new buildings. In saying that, once you head outdoors one can expect problems on the streets, footpaths and access to most buildings. If you’re planning to visit, we suggest you inquire about your destination in relation to these matters and the majority will endeavour to organise and make your arrival as accessible as possible.


The electricity supply is 220V, 50hz, so visitors from the United States will need to use a transformer to run electrical appliances.


There are plenty of exchange offices around Zagreb, as well as an abundance of ATMs that operate twenty-four hours a day. Many restaurants, bars and cafés accept credit cards, but not all, so be sure to have a reasonable amount of cash on you.


When behind the wheel drivers must always have their driving licence, traffic licence and green card with them. Standard laws apply such as compulsory use of a seat belt and no mobiles except hands-free. Maximum blood alcohol level for drivers over 24 is 0.05 mils. The speed limit in urban areas is 50 km/ph unless otherwise marked, 80 km/ph on secondary roads and 130 km/ph on highways. As they say, leave sooner, drive slower, live longer.


Generally, Croatian people are not overly concerned about tipping, but seeing how you're a visitor to the country and all, you can practice some small-time diplomacy and throw a bit of goodwill to your server. Croatian people typically round their bill up to the nearest whole number when they want to tip, but leaving 10-15% for the staff's efforts seems like a classy thing for a visitor to do, doesn't it?


You ‘had to go’ forty-five minutes ago...public toilets or WCs (pronounced ‘vay-say’) are few, as one in the Cesarčeva Street near the main city square, which is free of charge and wheelchair-accessible. Your best bet is to find and use one inside the shopping malls and bigger stores or take a seat at a café, order yourself a beverage and then hustle through the appropriate door - gospoda or muški for men, dame or ženski for women.


All citizens of states that need visas to enter other EU member states need a visa to enter Croatia also. Therefore, make sure to visit the Croatian consulate/embassy in your country of origin, before visiting Croatia. In addition, if you are flying to Dubrovnik and wish to visit other cities throughout Croatia, we recommend you obtain a visa for multiple entries because of the border crossing through Bosnia and Herzegovina. If you cross the border without the aforementioned visa, you will not be able to enter Croatia.


Tap water is absolutely safe for drinking.

When things go wrong

Crime figures rank Croatia and the city of Zagreb significantly lower than most of Europe. Nevertheless, you should keep your eyes on your belongings at all time. In case of an emergency, Croatia has implemented Europe’s wide Emergency Number (+385) 112 which then transfers you to police, ER or the fire department. Depending on the city district, in case you were involved in an accident or were arrested, you will be taken to the nearest police station. In that case, contact your embassy. The main building for ER is located in Heinzelova Street 88 (K-3) where everything necessary will be done or you will be taken to the nearest hospital if need. In case of an accident call HAK road help 24/7 (+385) 1987.

National holidays

January 1 New Year's Day
January 6 Epiphany
April 1 Easter
April 2 Easter Monday
May 1 International Workers' Day
May 31 Corpus Christi
June 22 Anti-Fascist Resistance Day
June 25 Statehood Day
August 5 Victory and Homeland Thanksgiving Day
August 15 Feast of the Assumption
October 8 Independence Day
November 1 All Saints' Day
December 25 Christmas
December 26 Saint Stephen's Day

Animal Corner Zagreb

Information can be found, at Vlaška 105, on any topic concerning your pets, farm animals, zoo animals, etc., as well as how to help those organisations which care for and shelter abandoned animals.

Mobile networks

The networks that exist are A1 (091), T-Mobile (098) and Telemach (095) and their SIM cards can be bought all over the place. Buy pay-as-you-go cards in news kiosks, or top up at a cash machine. Nearly all hotels and public places in Zagreb have free wi-fi. Just ask the staff for the password.

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