Services Directory

Poczta Polska

Kraków's main and most central post office. Packages can now be sent from any window, you do not need to take a queue ticket to buy stamps, and if disabled you get a free pass to window 7.

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Open 08:00 - 20:30, Sat 08:00 - 15:00. Closed Sun.


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I had ordered a package on the website: since December 21st 2017 but I haven't receive it yet. I should have received it in 30th days of shipping. Now I want to ask you about my package with the Reference # 959085373511 which is not tracking package. Whether my package was delivered to your post office ? Because I am going to come back Vietnam on 17th of February, so I can't receive it after that day. I look forward to receive your prompt reply.
Anna Katonin
I am asking re a package sent from Krakow post office westerplatte 14/09/2017 to Australia. My address is 14 Motherwell Place, Edgeworth.NSW 2285.Australia. She did not give me a tracking code. I have a docket.cOuld you please email me with further instructions so I can locate this package which I paid 70 zloty to send.
Anna Katonin
I sent a package to my home address in Australia 14.09.2017 but it has not arrived. The service lady did not give me a tracking number. I just have a receipt with cost of 70 zloty. My address is 14 Motherwell Place, Edgeworth.2285 NSW. Australia. Could you please inform me what has happened to my parcel!
Over a year ago
Roseanne Roseannadanna

I mailed over 20 postcards over a period of 4 days from the main post office in Krakow. None of the postcards have made it to their destination as of this date (August 29, 2015). I mailed 8 postcards from Auschwitz and those arrived within days of me sending them. So that tells me the problem lies with Krakow's post office. Had a great time in Krakow but the postcards not arriving really upsets me. That's a lot of money spent on the postcards and on postage, not to mention the time and energy it took to find and write them. People were looking forward to getting the cards, too bad they did not arrive, especially my students.
Over a year ago
Portland OR
It's not the fault of the Polish post office. My postcards and letters mailed by AIR were delivered within days. This cannot be expected of mail posted by sea mail. It's the same the world over.
Over a year ago
Editor Krakow
Having now received a few more questions about the length of time it takes a parcel to travel abroad from Poland we discovered that you can do the following. You can follow the delivery status of the package on this page On there you will need to write the package number(e.g. cp021767115pl)and the system should show you where the package is.
Over a year ago
South Africa,
I also sent to South Africa to my family in May and they took more than two months to arrive, so dont give up hope.
Over a year ago
d mazur
d mazur - buffalo. I did the same thing from the outside box of the Post Office next to the train station in Krakow the last week of September and my postcards also have never been received! This is the first time this has ever happened to me in over 20 trips to Poland. Could they just not like us Mazurs! Co sie dzieje?
Over a year ago
a mazur
I was in Krakow for almost two weeks beginning Oct 7; I mailed at least two dozen postcards back to the states (including postcards to myself for souvenirs) and today's date is Nov 10. No one has received a postcard yet:( I started mailing them around Oct 10 - - mostly from the poczta box in Rynek Glowny. I wonder if they will ever make it to the US?I had a great time in Krakow; I am just utterly disappointed in the mail system.
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